Privacy Policy | Mercedes Key Programming

Effective date: October 15, 2026

This policy explains what information Mercedes Key Programming ("we", "us") collects when you visit mbkeyprogramming.com or call us, how we use it and the choices you have. We are a mobile Mercedes-Benz key service based in Atlanta, Georgia.

What we collect

When you call us: your phone number, your name, the year, model and VIN of your vehicle, where the vehicle is parked and what happened to your key. We ask for this only to quote and do the job.
When we do the job: we check a photo ID against the vehicle registration or title to confirm the car is yours. We look at it on site; we don't keep a copy.
When you visit the website: your browser sends standard technical data (IP address, device and browser type, pages visited). If we turn on analytics or advertising tools such as Google Tag Manager, Google Analytics or the Meta Pixel, they may set cookies to measure visits and calls made from the site.

Nothing on this website asks you to type in personal details, create an account or pay online: everything is done by phone.

How we use it

To answer your call, give you a price and send a technician.
To program and test your key, and to order a factory key for your VIN when your car needs one.
To keep basic job records for accounting and to answer questions about a job later.
To understand which pages help visitors and to measure calls from the site, if analytics tools are active.

We don't sell your personal information.

Who we share it with

Vehicle security services that require your VIN and proof of ownership to provide key data or a factory key, such as the registry run by the National Automotive Service Task Force (NASTF).
Service providers that host this website or measure its use, under their own privacy terms.
Authorities, when the law requires it.

Cookies and your choices

You can block or delete cookies in your browser settings, and the site still works. You can also opt out of personalized ads through your Google and Meta account settings.

How long we keep it

Job records are kept as long as needed for accounting and legal purposes. Call details that didn't lead to a job are not kept longer than needed to follow up.

Your rights

You can ask us what information we hold about you, ask us to correct it or ask us to delete it, unless we need to keep it by law. Call (470) 229-2853 to make a request.

Children

This website and our services are not directed to children under 13, and we don't knowingly collect their information.

Changes

If we change this policy, we will update it on this page with a new effective date.

Contact

Mercedes Key Programming, Atlanta, Georgia. Phone: (470) 229-2853.